Policies and FAQ
Most frequent questions and answers
Table of Contents
Refund and Cancellation Policy
OC Bay Hopper Initiated Cancellations
If we can’t run a trip that you are booked on because of the weather, then we will offer a full refund. Our captains watch the weather extremely closely and will not operate our vessels with passengers in any kind of dangerous situation. Only our Captains will designate “Unsafe Conditions” and this is usually assessed about an hour before your scheduled departure.
If we can’t run a trip because of some other logistical issue that is a part of safe vessel operation, we will also offer a refund.
Customer Initiated Cancellations
Our refund policy is different depending on your planned activity. We have a policy for Private Charters (where you are reserving the entire boat and where we cancel all other trips for you!). We have a policy for Water Transportation (Taxi and Shuttle Service to Concerts) and we have a more general policy for all of our Bay Experiences. Unless otherwise stated in the trip description (such as transportation for music festivals) Our cancellation and refund policy is as follows:
For Private Charters
If notice is given 7 days or more: a full refund is available
If notice is given with 7 days of experience but before 48 hours: Credit to your OC Bay Hopper Customer Account for a future trip
Cancellation requests for Private Charters within 48 hours of the trip will not be credited or refunded.
Experiences
If you give more than 24 hours notice: fully refundable to payment method (except cash, we will send you a check)
24 hours notice: 50% credit toward another trip with us
If no notice is given (no-show): no refund, no credit
Taxi Trips*
Always Non-Refundable unless we cancel because of captain determined “Unsafe Conditions”
There is always a change fee for changing dates or times- $100 per change
*Please know that your water taxi booking will take precedence over unbooked experiences we offer and will also allocate the Boat and Captain for a time before and after your ride. Because of this, we do not offer refunds for water taxi rides, for any reason, unless we are unable to run the trip safely. This is a determination that is also made by our captain, and is always made exactly an hour before your trip. We will try to accommodate you around safe but inclement weather, and to work with you if a “safer” time is unbooked and available, but when you reserve this it has an impact on our business and we cannot refund for ANY OTHER REASON.
Are tickets required for children and infants?
Yes — our boats are US Coast Guard inspected vessels and have a strict limit on their capacity. For this reason, all passengers must have a ticket in order to cruise with us.
Fortunately, many of our cruises have options to book an entire section rather than pay per person. This is an affordable way for a family to book an experience with us in a more economic way!